E-FULFILMENT
Ever heard of an ambitious entrepreneur who prefers to pack and ship orders all day? And who has all the time for webshop logistics? Neither have we. That's why we are happy to do the work for you. The basis of webshop fulfillment consists of inbound, storage, order picking, packaging, shipping and processing returns. That is quite a lot. It also takes a lot of time and it has to be done correctly. We are therefore happy to assist you as a sidekick to take care of your e-fulfilment. That leaves time for you to occupy yourself with what you do enjoy doing. Your customers count on the fact that they can order products from your webshop until late at night and receive them the next morning. At Sidekix we understand this and we do everything we can to keep the cut-off time as late as possible. This way you don't have to worry about it and you keep your customers happy.
E-FULFILMENT something for you?
WHITE PAPER DIRECT TO CONSUMER
The D2C e-commerce landscape offers B2B companies the opportunity to get more out of their strategy in new ways. Wondering how you can successfully embrace D2C within your own business model? In our latest white paper, we give you the tools you need.
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"WONDERFUL THAT OUR WISHES ARE CENTRAL AND WE ARE NOT SQUEEZED INTO THE OTHER PERSON'S PROCESSES. THAT MAKES IT EASY FOR US TO OUTSOURCE THE IMPORTANT CUSTOMER CONTACT." DAVE VAN DEN BERG, CUSTOMER RELATIONS MANAGER SOCCER INTERNATIONAL (VI)
ALL SHIPPING OPTIONS IN HOUSE
With fulfilment for your web shop, Sidekix can do anything. We have all kinds of possibilities and shipping options to make sending your orders as easy as possible. First of all, we send your orders as a letter, as a parcel or on a pallet if necessary. You can also choose to personalise the order with a nice card, a special print or a nice extra. Whether it concerns orders to consumers or companies, we do everything to keep your customers satisfied with a correct and timely delivery.
LINK WITH YOUR WEBSHOP
To make the process as efficient as possible for you, but also for us, we can create a digital link between your order system. Then your orders will automatically come to us and we can get to work right away. We work at least with the following webshop connections: Shopify, Lightspeed, WooCommerce, Shopware, BigCommerce, Salesforce and Magento 2. Is your application not listed? Then we will surely find a solution.
RETURN PROCESSING
There is nothing so annoying for a customer if an order is unexpectedly faulty and has to be returned. And also annoying for you, because it takes extra time. That is why you can let us handle the returns or speak to your customers. And you can rest assured that it is done in the right way, because this is our daily work. After all, our aim is for you to be a hero!
MORE THAN JUST E-FULFILMENT
A special advantage of Sidekix is that we offer a wide range of related and complementary services to give your e-fulfilment extra impact. For example, with the use of the professional and customer-friendly agents of our 24/7 Contact Center for perfect customer service. Or by adding personalized content in the shipping packaging to stimulate repeat purchases. Possibly with an extra QR code added to keep your customer interested and committed online. We like to think along with you and help you with the implementation. With both Business to Business and Direct to Consumer e-fulfilment we go the extra mile to make your webshop successful.
