ISO 27001 - Your data is in safe, certified hands with us
Secure data management is a must in our business activities. Our customers rightly demand it nowadays. Therefore Sidekix complies with ISO 27001 CERTIFICATION.
The availability, integrity and confidentiality of information/customer data are core values of our Sidekix business operations. After all, Sidekix customers entrust us with their customer data, information and knowledge to use and process in our business processes.
On the one hand, our client's business capital, and on the other hand, vulnerable (personal) data that must be handled with care in both cases. As a loyal ally, we protect your data as if it were our own. Naturally, we already handle data with extreme care. The ISO 27001 certification is an extra confirmation for our customers and future relations that Sidekix takes such care. Measured against an internationally recognised standard.
ISO 9001 - CONTINUOUS STRIVING FOR IMPROVEMENT
By obtaining the ISO 9001 certificate, we have proven that we are in control of our business processes and have demonstrated that we continuously strive for improvement. Our quality is demonstrable and our processes efficient. You can count on that when you do business with Sidekix.
ISO 14001 - We continue to make our processes more sustainable
Sidekix is an organisation with an eye for sustainability. Therefore, ISO 14001 cannot be missing.
This certificate shows that Sidekix not only pays attention to environmental aspects, but also takes them seriously in its business processes. We have earned it because, as a company, we continue to develop our environmental policy and work to make our processes more sustainable.
BOSBEHEER
Sustainable forest management is not regulated internationally by law, yet at an international level there is a common understanding of the importance of sustainable forest management: People, Planet and Profit. Worldwide, FSC® is one of the most important labels in this area. FSC® and the other labels share the same goal: the organizations are committed to sustainable forest management. Only the path towards it differs.
FSC® stands for Forest Stewardship Council® (Council for Good Forest Management). FSC® is a global, non-profit organization dedicated to responsible forest management worldwide. FSC sets standards based on responsible forest management principles supported by environmental, social and economic stakeholders. Learn more about the activities and importance of FSC®.
Since July 2019, Sidekix belongs to the growing group of companies, institutions and agencies that want to work in a certified way and use printed materials that carry an FSC® label. Thus, this not only considers the origin of the wood, but also issues such as working conditions and other social aspects of the people who live and work from the forest. FSC-certified products are available upon request.
ISO 18295 - Excellent customer service contact centres
To demonstrate our excellent customer service independently, our contact centres are ISO 18295 certified. This makes Sidekix and sister company YourVoice the seventh and eighth contact centres in the Netherlands to have been awarded the certificate. This ISO certificate is about the so-called "service provision": a more in-depth look at the services of contact centres.
Obtaining this certificate fits in with our ambition to ensure the highest possible quality for our clients in all phases of the customer journey.
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