Expert in call center customer service
Direct mail service from Sidekix
At Sidekix, we believe that every customer contact is a valuable moment, even in the midst of more than 22 million contact moments with Dutch consumers annually. As a customer contact center, we understand that every conversation is an opportunity to reassure, build trust and inspire people to make decisions. Our customer service, with the ISO 18295 certification specifically for customer contact centers, guarantees the highest standards in customer care.
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Optimal customer service
Our customer contact center, staffed by qualified professionals, is your voice in conversations with customers. Whether announcing prize winners, scheduling appointments, or piquing interest in your products, we understand the importance of the right tone at the right time. Sidekix differentiates itself by offering not only traditional inbound and outbound calling but also by embracing the increasing digitization of customer interactions. We anticipate the impact of social media and offer support in integrating digital channels into your customer approach.
more than a call center
It starts with a deep understanding of your organization and customer contact goals. Whether it's backstopping, lead follow-up, customer service, or other forms of contact, we adapt to your needs. We ask questions about your target audience, communication channels and timing to develop a customized protocol. This allows our call agents to best embed themselves in your organization's identity.
Strengthening your message?
Customer focus in every contact moment
A particular benefit of the Sidekix Contact Center are the solutions we offer. From the initial introduction to after-sales and customer service, our wide range of related and complementary services covers virtually every stage of the customer journey. This can include a variety of marketing tools, ranging from live customer contact through our Contact Center to emailing, social media interaction, landing pages and direct mailing.
Customer focus is at the heart of every customer contact. Whether telemarketing, customer handling, customer satisfaction surveys, or recruiting new members, our call agents are intensively trained and coached. Patience, friendliness and expertise are our watchwords. Through our continuous coaching and training, including external certifications such as WFT diplomas and COPC certification, our call agents are able to convince customers and ensure a better customer experience.
Frequently Asked Questions
WFT (Financial Supervision Act) represents the required knowledge and skills related to financial services. COPC (Customer Operations Performance Center) certification means that our call agents meet international standards for customer contact performance, ensuring a high level of customer service.
