Customer Service
Every customer contact moment is a special one, especially when it comes to customer service. Whether it's asking questions, making appointments or reporting breakdowns, many companies get a lot of calls in a day. Of course you don't want to miss a call, but we understand that you can't always have enough time or employees to answer everyone's calls. And that's exactly where we come in as your sidekick.
At Sidekix, we believe in the power of excellent customer service. A company flourishes when customers are satisfied, questions are solved quickly and contact is trouble-free. By letting core values flow through into customer service and translating this into action, you ultimately achieve the best results.
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WHITE PAPER CONTACT CENTER
Satisfied customers are an indispensable part of your business. Without them you don't have the means or the motivation to do what you do best. Investing in the quality and expertise of your customer contact is therefore essential. But is this something you should keep in-house or rather outsource to a professional partner? In our latest Whitepaper we help you find the answer!
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"SIDEKIX COMPLETELY IMMERSES ITSELF IN YOUR ORGANIZATION. IT FEELS LIKE WORKING WITH COLLEAGUES INSTEAD OF A SUPPLIER." KRIJN SMITS, SENIOR BUYER OF PRIZES, CHARITY LOTTERIES
CUSTOMER SATISFACTION
So it is safe to say that customer service is essential because customer satisfaction is the key to bonding and loyalty. Good customer service not only creates positive experiences, but also ensures that customers recommend your company to others. Moreover, your company's reputation is invaluable. Customer service addresses problems immediately, allowing for quick action and protecting your company's image.
WHY WE CAN TAKE OVER YOUR CUSTOMER SERVICE PERFECTLY
At Sidekix, we know how important it is to speak to a customer in the right way. That is why we employ only qualified professionals who are continuously coached and trained. Moreover, our contact center has a certificate developed specifically for customer contact centers, namely: ISO 18295.
Our services are efficient and scalable. This allows you to focus on core tasks while we take care of customer service. We can also take care of follow-ups, customer satisfaction surveys, patient care or outsourcing. Whether you need this during peak times or prefer us to take over this daily task completely: we are here for you.
Your Sidekick
May we be your customer service sidekick? Or would you prefer to get to know us first? Then request a no-obligation quote or consultation by emailing contact@sidekix.nl.
