Customer survey
Measuring customer satisfaction is important for any business. Why? Because customer satisfaction is at its core. Understanding not only customer needs, but also expectations and experiences is essential if you want to meet your customers' expectations. At Sidekix, we know that conducting a thorough customer satisfaction survey is of tremendous value to your business. After all, it always leads to valuable insights that allow your business to continue to evolve.
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WHITE PAPER CONTACT CENTER
Satisfied customers are an indispensable part of your business. Without them you don't have the means or the motivation to do what you do best. Investing in the quality and expertise of your customer contact is therefore essential. But is this something you should keep in-house or rather outsource to a professional partner? In our latest Whitepaper we help you find the answer!
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"SIDEKIX COMPLETELY IMMERSES ITSELF IN YOUR ORGANIZATION. IT FEELS LIKE WORKING WITH COLLEAGUES INSTEAD OF A SUPPLIER." KRIJN SMITS, SENIOR BUYER OF PRIZES, CHARITY LOTTERIES
Importance of a customer survey
A customer satisfaction survey makes it possible to measure the satisfaction of your customers. Using a questionnaire or survey, it shows how satisfied customers are with your company, but also with your products, services and customer service. Is a customer less satisfied about something? This will be signaled immediately. Using the insights from the questionnaire or survey, weaknesses and pain points are identified. This makes it possible to respond to them.
Of course, a customer satisfaction survey is not just about positives and negatives. It's also about gathering feedback and suggestions. Actively listening to these points is guaranteed to provide valuable insights. This makes it possible to meet customer needs and expectations.
At Sidekix, we have an experienced and knowledgeable call center. All of our employees are trained in successfully conducting customer satisfaction surveys. In every contact that takes place with a customer, customer focus is key. In addition, all our employees are intensively trained and have, among other things, the ISO 18295 certificate developed especially for customer contact centers.
Powerful instrument
So a customer satisfaction survey is a powerful tool when you want to improve your customers' satisfaction, identify areas for improvement and improve the relationship with your customers. Especially when you work with a contact center that takes the time for each customer and helps each customer with patience, friendliness and expertise. And that is exactly what you have come to the right place for.
Consultation
Would you like to know more about having a customer satisfaction survey conducted? Or are you curious about how we can help you further in the field of customer contact? Feel free to request a no-obligation consultation with one of our experts by emailing contact@sidekix.nl.
