Sidekix supports Renewi

Sidekix call agents, for example, act as a backstop for the customer service department of Renewi Netherlands. In order to keep the service level as high as possible, also on busy days, Renewi has introduced a number of innovations. And at Sidekix we love innovation, so this is something we wholeheartedly applaud!

For example, a special app continuously monitors the queue and every customer contact works according to the FirstTimeFix principle. This means that every question or problem is solved and dealt with in the first call. Daily statistics are kept on the workflow, the nature and content of the questions, the call times and the quality of service. How service-oriented do you want it?

Brainstorming about your project? Let us know, because our specialists are ready to help you.