One party where personal contact is, as it were, in the genes is the kitchen and bathroom brands of the Mandemakers Group. There, the purchase phase takes place exclusively during personal contact between the adviser and the client. In the showroom of the brand concerned. But that personal contact starts much earlier at the Mandemakers Group. Our Contact Center has been successfully used for that purpose for many years.
First, the standard marketing channels are used to entice consumers to express their interest in a particular kitchen or bathroom brand. From call2actions on our own websites, smart online flows to create your own design, link-in bios on Instagram and commercials to mailing campaigns, advertising and simple fill-in-the-blank cards in the shops. Then we make it personal. How? By contacting the consumer in question by telephone, having a good talk with him/her, mapping out the specific customer needs and then, in direct consultation, arranging a concrete appointment with a suitable advisor at a time and location convenient to the consumer in question.
Are you also looking to speed up your customers' customer journey?
Then please contact us.
